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Questions & Answers

Does having to wait 6 weeks for a replacement device seem ok?

by HelloMD

3 years ago


Questions & Answers

Does having to wait 6 weeks for a replacement device seem ok?

by HelloMD

3 years ago


I was shipped a defective Firefly2 (confirmed by the Firefly team) and will have waited 6 weeks before my earliest estimated ship time for my new device. When I speak with customer service its as though this is no big deal. For a $300+ product I really expected more. My original order date was April 22nd, so I'm looking at nearly 3 months total to receive the Firefly. RA35249


Answers


Answer - Co-founder & CEO

The Firefly 2's are in high demand, and there is very limited stock available as I understand. Lots of people in the industry have been waiting to get their hands on this little device. I am sure they are doing what they can do replace your unit.


Answer - COO & VP of Sales and Marketing at Firefly Vapor

No, that is absolutely not OK! We appreciate your business and your trust in us. We are looking into it.

Thanks.


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