Does having to wait 6 weeks for a replacement device seem ok?
3 years ago
I was shipped a defective Firefly2 (confirmed by the Firefly team) and will have waited 6 weeks before my earliest estimated ship time for my new device. When I speak with customer service its as though this is no big deal. For a $300+ product I really expected more. My original order date was April 22nd, so I'm looking at nearly 3 months total to receive the Firefly. RA35249
Answer - Co-founder & CEO
The Firefly 2's are in high demand, and there is very limited stock available as I understand. Lots of people in the industry have been waiting to get their hands on this little device. I am sure they are doing what they can do replace your unit.
Answer - COO & VP of Sales and Marketing at Firefly Vapor
No, that is absolutely not OK! We appreciate your business and your trust in us. We are looking into it.